Help

Western Sydney University automatically provisions a licence to the Adobe Creative Cloud Suite for Staff and Students that meet the eligibility criteria: 

Students:  

• You must have an active account that has been issued by the WSU Student Management System e.g. 19XXXXXX, 20XXXXXX 

• You must be undertaking a higher education degree e.g. Bachelors, Masters, PhD 

• You must be enrolled into a minimum of one subject for an active teaching session e.g. Autumn, 1H, Term 1 

Staff:  

• You must have an active account that has been issued by the WSU HR system Alesco. e.g. 300XXXXX 

• • This includes accounts that may have an older format. e.g. 98XXXXX, HR98XXXX, M96XXXXX 

• • Accounts that have been issued via the AMIS system for Teaching Partners (e.g. OES, ATMC, SCC) are NOT eligible. e.g. 909XXXXX 

• • Accounts that have been issued via the AMIS system for general use (e.g. Contractors, Consultants, Visitors) may be conditionally eligible upon review. 

If you’d like to check your eligibility for a licence, submit the Adobe CC request form via the WesternNow IT Portal linked here: Adobe Creative Cloud Licence Request

Follow these steps to download your software: 

1. Go to the sign in page here. 
2. Fill out the email address field using your University email address 
3. Click “Continue” 
4. Select “Company or School Account” if prompted 
5. This should redirect you to our login page 
6. Enter your credentials 
7. Select the software you want to download 

For additional help, visit https://helpx.adobe.com/au/download-install/using/download-install-new-computer.html

Yes, our agreement does include Adobe mobile apps like Adobe Express, Photoshop Express, Fresco, Premiere Rush and more which are available on Android and iOS via the App Store and Google Play. 

You can download and install Creative Cloud desktop applications on Windows and MacOS systems. Activation is limited to two computers per Adobe ID, and can only be used on one computer at a time. 

Prior to graduation, you should transfer all your content from your University account to a new or existing personal account. The tool for transferring assets can be accessed at https://graduation.adobe.com. For more information on using this tool and FAQs, please visit this HelpX page. 

Faculty and staff, if your employment with the University ends, you will lose access to Adobe Creative Cloud provided by the University. However, files created and stored locally, such as .psd or .pdf files, remain fully editable with any active Adobe Creative Cloud subscription. You can also use the above mentioned File Transfer tool if needed. 

The Adobe Creative Cloud website and desktop apps are available in English, Brazilian Portuguese, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Russian, Spanish, Swedish, and Turkish. Individual desktop apps and services may not be available in all these languages. To change the language of your Creative Cloud apps, follow the instructions here.

The licences the University offers provide you access to all of Adobe software on desktop web and mobile. Once you sign up, you will be able to choose the apps you would like to download on MacOS and PC. Mobile apps can be downloaded through the App Store and Google Play store. Additionally, staff will also have access to Adobe Stock.